September 5 @ 9:00 am - 12:00 pm
Hospitality Training Workshop
Presented by Seneca McAdams
Executive Director of the
Texas Independence Trail Region and certified Texas Hospitality Instructor
This comprehensive workshop provides instruction to business managers and employees, community organizers and a variety of business groups. The workshop’s primary goal is to teach participants how to manage and enhance the delivery of quality customer service as well as to identify the gap between how well business thinks it is doing and how well it is actually performing.
The focus will be on six hospitality habits necessary for quality customer service.
1) Make a good first impression
2) Know your job
3) Know your community – Marketing your community Pays Big Dividends!
4) Communicate clearly
5) Handle problems effectively
6) Make a good last impression
Other topics emphasized include business etiquette, phone courtesy, working with difficult people, handling complaints, cultural etiquette, and communication.
Date: Thursday, September 5, 2019
Time: 9:00 am – Noon
Location: Blinn College – Sealy Campus
3701 Outlet Center Drive, Suite 250
Sealy, Texas 77474
Cost: Chamber Members – $10.00 per person; Non Chamber Members $15.00